Severn Trent Services Administrative Assistant I in Cypress, Texas


The Administrative Assistant I is responsible for performing basic administrative support.


  • Answers and direct phone calls, including distribution of off-hours messages.

  • Assists and directs all guests, clients and customers for meetings, appointments and service.

  • Performs general office support duties including: copying, filing, mailing and faxing; maintaining office directories and filing systems; managing office supplies. May also perform support tasks related to customer service, finance and human resources as needed.

  • Schedules meetings, books conference rooms and assists in meeting support. Initiates action items from manager’s meeting notes and distributes accordingly.

  • Coordinates catering for events.

  • Prepares basic correspondence (email, letter, etc.) as directed by manager and appropriate team members.

  • Assists with special projects.

  • Other duties as assigned (region specific).


Education/Experience : High School Diploma or GED and 1 year related experience.

Technical : Basic proficiency with Microsoft Office applications & internet. Ability to work with basic office equipment & phone systems. Ability to work with numbers, including calculations & cash handling. Ability to type 35 WPM, including Alpha-numeric keys & 10 key-machine. Working knowledge of billing and payment processing. Familiar with rate orders & contracts.

Communication : Communicates clearly & professionally. Contributes to a positive internal & external customer experience. Willing to help others. Maintains composure in challenging situations.

Problem Solving & Quality : Pays attention to detail. Identifies & solves problems. Escalates issues accordingly. Checks work for quality.

Managing For Results : Works well with supervision. Takes projects to completion. Follows all company policies & SOPs. Manages multiple tasks.

Leadership & Initiative : Demonstrates a positive attitude. Acts in accordance with company vision, mission & values. Takes accountability for own performance. Willing to take on additional assignments.


The work environment is characteristic of an office environment: sitting, standing, walking, bending and lifting are required to perform job responsibilities. The employee must occasionally lift and move up to 20 lbs.


Limited - as needed.

Job ID 2017-2739

Type Regular Full-Time

Location(s) US-TX-Cypress

Posted Date 10/9/2017

Category Administrative/Clerical