Severn Trent Services Customer Service Representative I in Horizon City, Texas


The Customer Service Representative I is responsible for handling and processing incoming calls and requests from customers.


  • Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person.

  • Fills out necessary paperwork associated with each transaction. Generates reports as needed.

  • Refers service failure complaints to designated departments for investigation.

  • Inputs information regarding inspections and payments.

  • Prepares basic correspondence with customers.

  • May be responsible for maintaining a cash drawer and processing cash payments.

  • Other duties as assigned.


Education/Experience : High School Diploma or GED and 1 year related experience.

Technical : Basic proficiency with Microsoft Office applications & internet. Ability to work with basic office equipment & phone systems. Ability to work with numbers, including calculations & cash handling. Ability to type 35 WPM, including Alpha-numeric keys & 10 key-machine. Other technical skills (specific to role and location): Basic map reading ability. Ability to read meters. Working knowledge of billing & payment processing.

Communication : Communicates clearly & professionally. Contributes to a positive internal & external customer experience. Willing to help others. Maintains composure in challenging situations.

Problem Solving & Quality : Pays attention to detail. Identifies & solves problems. Escalates issues accordingly. Checks work for quality.

Managing For Results : Works well with supervision. Takes projects to completion. Follows all company policies & SOPs. Manages multiple tasks.

Leadership & Initiative : Demonstrates a positive attitude. Acts in accordance with company vision, mission & values. Takes accountability for own performance. Willing to take on additional assignments.


The work environment is characteristic of an office environment: sitting, standing, walking, bending and lifting are required to perform job responsibilities. The employee must occasionally lift and move up to 20 lbs.

Job ID 2018-3061

Type Regular Full-Time

Location(s) US-TX-Horizon City

Posted Date 4/11/2018

Category Administrative/Clerical