Severn Trent Services Administrative Assistant II in Katy, Texas


The Administrative Assistant II is responsible for performing basic administrative support of a moderately skilled nature.


  • Manages the workflow of a specific department or team.

  • Answers and directs phone calls, including distribution of off-hours messages.

  • Assists and directs all guests, clients and customers for meetings, appointments and service.

  • Performs general office support duties including: copying, filing, mailing and faxing; maintaining office directories and filing systems; managing office supplies. May also perform support tasks related to customer service, finance and human resources as needed.

  • Schedules meetings, books conference rooms and assists in meeting support. Initiates action items from manager’s meeting notes and distributes accordingly.

  • Prepares basic correspondence (email, letter, etc.) as directed by manager and appropriate team members

  • Coordinates catering for events.

  • Assists manager with special projects as needed.

  • Other duties as assigned (region specific).


Education/Experience : High School Diploma or GED and 2-3 years related experience.

Technical : Intermediate proficiency with Microsoft Office applications & internet. Working knowledge of Concur & expense tracking. Ability to use Lync. Ability to learn CMMS, CAD & Hansen (may vary). Advanced math skills including debits & credits. Working knowledge of post office protocol, bulk mail processing, work order systems & handling. Working knowledge of accounting functions including payroll, purchasing and month-end close.

Communication : Communicates clearly & professionally. Contributes to a positive internal & external customer experience. Maintains composure in challenging situations. Collaborates with others. Asks for constructive feedback.

Problem Solving & Quality : Pays attention to detail. Identifies & solves problems. Escalates issues accordingly. Checks work for quality. Shares suggestions to improve quality & productivity.

Managing For Results : Works independently with minimal supervision. Takes projects to completion. Follows all company policies & SOPs. Manages multiple tasks. Demonstrates flexibility in workflow & scheduling.

Leadership & Initiative : Demonstrates a positive attitude. Acts in accordance with company vision, mission & values. Takes accountability for own performance. Willing to take on additional assignments. Seeks out opportunities for development.


The work environment is characteristic of an office environment: sitting, standing, walking, bending and lifting are required to perform job responsibilities. The employee must occasionally lift and move up to 20 lbs.


Limited – as needed.

Job ID 2018-3150

Type Regular Full-Time

Location(s) US-TX-Katy

Posted Date 5/30/2018

Category Administrative/Clerical