Severn Trent Services Revenue Team Lead in Sandy Springs, Georgia


The Team Lead is responsible for providing guidance, instruction, direction and leadership to the revenue team. This individual will focus on working with the team to define and standardize best practices for each of the processes, creating and maintaining customer relationships and execution of best practices to manage the receivables, maximize collections and minimize past dues.


The following list of duties is intended only to describe the various types of work that may be performed and the level of technical complexity of the assignment(s) and is not intended to be an all-inclusive list of duties. The omission of a specific duty statement does not exclude it from the position if the work is consistent with the concept of the classification, or is similar or closely related to another duty statement.

  • Be the subject matter expert for departmental processes, collection and chargeback processes

  • Assist with the monthly reconciliation and reporting of revenue identifying differences and discrepancies

  • Collaborate with others to identify and execute process improvement initiatives

  • Partner with management and various business groups to manage customer disputes, drive issues to resolution and execute actionable items

  • Manage receivable escalations and disputes

  • Monitor aging service level and ensure targets are met

  • Provide excellent customer service to both internal and external customers

  • Train and develop team members to maximize their productivity and efficiency

  • Delegate effectively for proper utilization of team member time and talent

  • Create, compile an analyze management reports to take appropriate action

  • Analyzes and reviews methods, procedures, and forms; develops improved forms and practices.

  • Coordinates billing and revenue activities; renders decisions on billing collection administration problems confronting other departments, and on license.

  • Develops, modifies, and implements procedures to maintain quality control, accuracy, timeliness and code compliance associated with the billing and processing functions being conducted.

  • Performs related duties as required.


  1. Principles and practices of effective employee supervision including selection, training, evaluation, discipline, motivation, and team building and employee development programs;

  2. Developing and implementing goals and objectives; and applying them to guide and define department and employee performance through the use of department and individual work plans;

  3. Principles and practices of billing, accounting, collection and payment remittance processing for municipal governments;

  4. Laws and regulations related to various tools of municipal account collection

  5. Experience in using a standard ERP

  6. Appropriate internal accounting and cash handling controls.


  • Strong analytical and problem-solving skills

  • Demonstrated leadership abilities

  • Effective communicator with proven success at all levels of business communication

  • Ability to develop new strategies and options for business challenges

  • Strong understanding of business processes and ability to document as needed

  • Demonstrated effective organizational skills and attention to detail

  • Self-starter who is motivated, flexible and works well in a team and multi-functional environment

  • Ability to perform robust business process analysis, recommend and execute solutions

  • Knowledge of appropriate internal control practices and experience maintaining and improving such controls

  • Ability to adapt to changing business priorities and timelines and adjust project and tasks accordingly


Equivalent to graduation from a four-year college with major course work in accounting, finance, business administration, public administration, or a related field and four (4) years of increasingly responsible professional accounting experience, two years of which must have been at a supervisory level.

Desirable Qualifications

Experience in a governmental or public agency or in a customer service-oriented organization is strongly preferred. Experience in developing billing and accounting programs that have included collections; and knowledge and experience in investment analysis and management is highly desirable.

Job ID 2018-3077

Type Regular Full-Time

Location(s) US-GA-Sandy Springs

Posted Date 4/20/2018

Category Administrative/Clerical